They need to get it together - VTXOA
Reply
 
LinkBack Thread Tools
post #1 of 18 (permalink) Old 04-02-2012, 09:49 AM Thread Starter
Senior Member
 
Russ Ithaca VTX's Avatar
 
Join Date: Jan 2005
Location: Ithaca, New York
Posts: 3,137
They need to get it together

I don't typically rag on anything but today it got to me. I ordered a part from HDL last Monday and got an email confirmation about the order. My credit card was charged. That was the last of the communications. Today I call and the part is back ordered with the expectation 2-3 weeks out. Sure, I know, it happens.

Why not another email telling me so? Why'd they charge my credit card before even having the part?

I remember Hal charging the card only after the part was shipped, never before.

It's hard to stay an HDL supporter when the service level sucks. Please get it together.

[SIGPIC][/SIGPIC]
2003 1800 C-TRO
2013 Harley Road King
USAF 1971-75 Vietnam Era Veteran.
Russ Ithaca VTX is offline  
Sponsored Links
Advertisement
 
post #2 of 18 (permalink) Old 04-02-2012, 06:05 PM
Senior Member
 
NDAna's Avatar
 
Join Date: Aug 2005
Location: Seattle Metro, U.S.A.
Posts: 13,060
Battery came today.
Clutch due here on 4/5
Heard the clutches were on BO for a bit.
Batteries are heavy and I prefer to blame UPS.
DLP keeps my business.

Sam/NDAna #15542 IB#38401 '04 1800 C, HID, Audiovox Cruise, 2xDarkSide & enough other stuff to keep me comfortable. Now have H4 HID & LED headlights available NDs.HIDs@gmail.com "Can you see me now?" For DarkSide info go here http://mcdarksiders.forumotion.com

NDAna is offline  
post #3 of 18 (permalink) Old 04-02-2012, 06:12 PM
Senior Member
 
Join Date: Dec 2008
Location: sun city az
Posts: 4,959
Yes Sir

Quote:
Originally Posted by NDAna View Post
Battery came today.
Clutch due here on 4/5
Heard the clutches were on BO for a bit.
Batteries are heavy and I prefer to blame UPS.
DLP keeps my business.
was your batt a yuasa and ifya dont mind what did ya have to pay for it delivered?
mike n is offline  
post #4 of 18 (permalink) Old 04-02-2012, 06:37 PM
Senior Member
 
NDAna's Avatar
 
Join Date: Aug 2005
Location: Seattle Metro, U.S.A.
Posts: 13,060
Quote:
Originally Posted by mike n View Post
was your batt a yuasa and ifya dont mind what did ya have to pay for it delivered?
ordered it with a clutch kit so no shipping or handling. 77.50
http://www.vtxoa.com/forums/showthre...TX20HLBS-77-49

Sam/NDAna #15542 IB#38401 '04 1800 C, HID, Audiovox Cruise, 2xDarkSide & enough other stuff to keep me comfortable. Now have H4 HID & LED headlights available NDs.HIDs@gmail.com "Can you see me now?" For DarkSide info go here http://mcdarksiders.forumotion.com

NDAna is offline  
post #5 of 18 (permalink) Old 04-02-2012, 07:34 PM
Senior Member
 
ISOTOX's Avatar
 
Join Date: Sep 2004
Location: Ne conjugare nobiscum"
Posts: 471
Quote:
Originally Posted by Russ Ithaca VTX View Post
I don't typically rag on anything but today it got to me. I ordered a part from HDL last Monday and got an email confirmation about the order. My credit card was charged. That was the last of the communications. Today I call and the part is back ordered with the expectation 2-3 weeks out. Sure, I know, it happens.

Why not another email telling me so? Why'd they charge my credit card before even having the part?

I remember Hal charging the card only after the part was shipped, never before.

It's hard to stay an HDL supporter when the service level sucks. Please get it together.

They never will.....but we all keep buying from them and justify the poor service......
ISOTOX is offline  
post #6 of 18 (permalink) Old 04-02-2012, 08:33 PM
Senior Member
 
Join Date: Feb 2012
Location: Virginia
Posts: 118
Quote:
Originally Posted by Russ Ithaca VTX View Post
I don't typically rag on anything but today it got to me. I ordered a part from HDL last Monday and got an email confirmation about the order. My credit card was charged. That was the last of the communications. Today I call and the part is back ordered with the expectation 2-3 weeks out. Sure, I know, it happens.

Why not another email telling me so? Why'd they charge my credit card before even having the part?

I remember Hal charging the card only after the part was shipped, never before.

It's hard to stay an HDL supporter when the service level sucks. Please get it together.
I recently had issues myslef but wasn't going to post anything here thinking that it would ruffle feathers with them being the site sponser and all...

Placed an order for a Mustang fender bid on March 9th. Account was charged almost instantly, and got an e-mail confirming the order. Ten days went by and no e-mail saying anything about shipment. So I called ( it was a monday ) and was told that the bib just arrived in thier warehouse a few minutes earlier and was promised that it would ship before COB that day. Two more days went by and still nothing, no e-mail, no bib. Called again and talked to someone different. Was told the EXACT SAME STORY... " well, it just arrived in the warehouse and the manager promises it will ship today." So I told the guy, "really? Thats what I was told two days ago!" He replies, "well, it sounds like the other guy just lied to you to get you off the phone cause it just showed up". So I asked him " So how do I know your not just lying to me to get me off the phone again?" and I was promptly hung up on. The bib finally arrived on the 27th... Made my mind up after the second phone call that I would never order from them again.
mptoad is offline  
post #7 of 18 (permalink) Old 04-02-2012, 08:48 PM
Senior Member
 
yank's Avatar
 
Join Date: Apr 2004
Location: N.Georgia,Red Top MT., Allatoona Lake
Posts: 336
went down on the bike, ordered the parts 7 days ago got no confirmation nothing - called they said sorry about the confirmation - asked about time for delivery said 3-5 days - still waiting - last part I ordered took 4 weeks to get - found the part else where in two days - we are stuck - Honda Dealer here is totally helpless I had to show them how to look up the parts and they had no Idea what to do. No wonder HD has better followers.

.
If they can't catch me, They can't hit me!
Offense best Defense, since 1963
EX V65 rider-83 to 93.
This is my first V-Twin, I got it right the first time.
yank is offline  
post #8 of 18 (permalink) Old 04-02-2012, 09:10 PM
Senior Member
 
drtrider's Avatar
 
Join Date: Apr 2005
Location: illinois
Posts: 5,484
Got my new battery -oil filters and some other small parts right away.

2003 c cobra floorboards-memphis windshield-roadhouse shorty
drtrider is offline  
post #9 of 18 (permalink) Old 04-02-2012, 10:07 PM
Senior Member
 
Join Date: Feb 2012
Location: Salt Lake City, UT
Posts: 139
My official test....

I ordered my first part from DLP today. It was a Kuryakyn triple whammy. They weren't the best price but they were close so I thought I would patronize them with my business because they sponsor this site. Let's see how they do.
Tigger45 is offline  
post #10 of 18 (permalink) Old 04-02-2012, 10:13 PM
RBS
Senior Member
 
RBS's Avatar
 
Join Date: May 2008
Location: Corrupticut
Posts: 14,240
I've ordered tires and other odds & ends, never a problem.

Rick

Democrats & Republicans: 2 Sides Of A Counterfeit Coin.

If You're Going To Burn Our Flag, Wrap Yourself Up In It First.

'07 1300 S XTreme Revolution Intake, Cobra Streetrod Slashdowns, Monster Baffles. 122,000 Miles
RBS is online now  
Reply

Quick Reply
Message:
Options

Register Now



In order to be able to post messages on the VTXOA forums, you must first register.
Please enter your desired user name, your email address and other required details in the form below.

User Name:
Password
Please enter a password for your user account. Note that passwords are case-sensitive.

Password:


Confirm Password:
Email Address
Please enter a valid email address for yourself.

Email Address:
OR

Log-in









Human Verification

In order to verify that you are a human and not a spam bot, please enter the answer into the following box below based on the instructions contained in the graphic.



Thread Tools
Show Printable Version Show Printable Version
Email this Page Email this Page



Posting Rules  
You may post new threads
You may post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On

 
For the best viewing experience please update your browser to Google Chrome