Jacked around by Pioneer XM

[qdude1]

I bought a XM Airwave from ABES in Maine last June. The Airwave is a MyFi like radio. It comes with a 1 year warranty. The headphone jack quit working. Contacted Pioneer and they said they wouldn't honor the warranty because ABES in not a authorized dealer, even though the radio came new in a sealed box.
ABES said they are a dealer but not a dealer exchange. Which means they don't supply an exchange, I guess no one fixes these, they just replace them.
Got ABES to contact Pioneer and they said Pioneer asked that I send a copy of my receipt, but it is not completely clear if I'll get a new radio or when I'll get a specific answer.
Spent the whole afternoon with this and it still isn't resolved. Just contacted Pioneer and they said they would email instructions but they didn't know when exactly... "in a few days".
I doubt if I buy any more Pioneer products, they jacked me around and have made this pretty difficult. Even if they now decide to replace it they blew me off completely at first.
I enjoyed the radio until it broke, it worked great on the bike.
Why would Pioneer supply legitimate merchants with products if that voids the warranty, what a bunch of BS.
ABES has been some help, but they take the position that Pioneer should repair or replace.

[murph]

thats why it is best to buy from cirket city or best buy and take out the extended warentee. u pay more but no hassels broke u get an exchange on the spot or an equlvent player or gps. been there done that.

[qdude1]

Those 2 can be a pain in the but too. I hate to pay for the " it may not work" warranty, but in this case I wish I had got it with an extended warranty locally. If I had got a extended warranty through ABES that may have been void also.
If it don't work out I'll dispute it with the credit card.