I totally did not throw the company under the bus.
The bags were brand new and were installed on the bike for about three weeks.
I had to drill the lock in order to get the keys out of the self locking saddlebags.
After repeated phone calls and emails providing associated proof of purchase and model numbers to no avail, even though I was willing/wanting to purchase the replacement locks and knowing that $500 is a lot of money to me, I do believe that Yes the company did leave me out in the cold.
I'm still not convinced the company "left you out in the cold".
I read the return policy of the web site and didn't see anything in there when comparing your scenario that implied they didn't honor any stated policy.
Sorry, but I've never heard of "self locking saddlebags" and the Viking web site doesn't use that term. They are "lockable" not self locking.
Self locking or not, if you were unable to pull out the key that seems to indicate a poor quality lock.
Regardless, what good we can take from your post is certainly a warning that the bags have a very limited/restrictive return policy (it's 30 days and items need to in new condition and returned after they approve the return) and also that apparently the locks can fail to release the keys soon after purchase.
I'm a big believer in posting both positive and negative product review experiences, and this is why I made sure to note my experience was positive. Let the buyer beware is the lesson learned.