What I still don't understand,, why you contacted Spiegler instead of DLP. You paid DLP, you got the product from DLP, you have a "contract" with them, not with Spiegler.
If you buy a Honda part from a dealership and you have promblem with it, would you contact Honda in Japan and expect them (somebody from the corporate office) to send you an other one?
You woud have better luck with IKEA. If something wrong with their product, thegy replace the defective/missing part in their store or if it isn't available in store, they mail you one from Sweden. But don't forget, they don't have retailers, they sell directly to their customers and all the profit stays in house...
I called spiegler to order a custom hose - I have the aeromach risers and the hose inside the kit didn't work. That led to a discussion on how to install some things. I had no idea I had the wrong manifold until the tech on the phone started describing connections I had never seen.
I never said I wanted them to do anything other than acknowledge they had a hand in this. If they don't fine, but I am uncomfortable dealing with a company that denies culpability for something clearly they had a hand in. For this to be completely outside the scope of their responsibility DLP would have had to open the package, replace the manifold, reseal the whole thing in spiegler packaging and knowingly send it out defective. Now maybe you think they are devious enough to do that - I don't. Not because I like them, but because its stupid. They could have just canceled the order and said they didn't have any more. It was a $25 inventory blow out special.
I am disappointed that I got charged full bore for the manifolds, but I paid it. I am more concerned that they will deny anything else that might go wrong - whats to stop them from saying the line was tampered with if it splits during use? It could have happened because DLP did something after it left their factory. If they think their dealers are that shady or have such poor business practices why use them? It sure does damage their brand for something that in all likelihood someone would buy from someone else anyway. Still, maybe you are correct. maybe DLP put this manifold in the package and sold it. I am certainly not going to say they did not have a hand in this as well. And of course I likely won't do business with them in the future just as a precaution.
The only point of this thread was to let people know I had found some shady things with Spiegler. Do with that what you will. Ignore it, mock it, or take it as useful. It doesn't matter to me at all. If one other person reads this and it saves them the headache I am going through then its worth it. at a minimum they should understand what should come in the package - had I known I might have been able to fix it with DLP when I bought it (maybe..).