Unfortunately, I had to file a complaint through E-bay on Cruiserbackrest company. I think they are noted for their Bestem items on E-bay. I purchased an item 3 weeks ago and received no shipping information. I e-mailed requesting information and a tracking number. No response. On 4/8 they e-mailed me saying they would look into problem. I still have had no response from them. They have no customer service contact number. No toll free number. Only a number to leave a voice mail. I finally decided I'm not going to run up $25.00 in phone calls to try to get my $25.00 item. All this over a chrome piece for backrest!
In the meantime, I have ordered several items from HDL and they are already installed on my Bike. Live and Learn.
I'm sure others will respond that they have had success with this company and I'm happy for them.
But be warned, this is a company with no tollfree number or customer service representative. Only a voicemail. It sure would be nice to speak to a live person when trying to explain your problem.
In the meantime, I have ordered several items from HDL and they are already installed on my Bike. Live and Learn.
I'm sure others will respond that they have had success with this company and I'm happy for them.
But be warned, this is a company with no tollfree number or customer service representative. Only a voicemail. It sure would be nice to speak to a live person when trying to explain your problem.