I didn't do the exchange but i had my wheels, rotors and a few other small parts done. The quality was pretty good but the time was way longer then i was told. (10 weeks). It may have been because it was around the time of daytona, but just so you know plan on some extra time or you might be a dissappointed. I did have one small defect in the rear wheel and he told me he would redo it if i wanted. It's not bad so i won't have it done unless it gets worse then maybe i'll send it back next winter. Either way he didn't have a problem standing behind it.