Have bought a bike and lots of parts from them in past, but not lately. Are you dealing with the owner or a saleman? If the older gent in the service dept. is still there, I think his name was Jim is still there he is very knowledgeable and likeable. Ted is a salesman that used to manage the Columbia store and is a nice fellow and always did me right. But again I haven't been over there in over a year. The X NEVER breaks. Hope this helps.